Stores - You can return most non-furniture items to your local Pottery Barn store for free.Review the full list of ineligible items and our refund policy below before starting the process. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. An original receipt or gift receipt is required. You can return eligible item(s) within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. View the complete Shipping and Delivery Information page. Note: Next Day Delivery service is not available for some oversized items, White Glove Delivery, out of stock items, personalized items or for items shipped directly from the manufacturer. If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day orders placed on Friday after 6pm PT through Sunday will arrive on Tuesday. We can arrange for next day delivery to most destinations within the contiguous 48 states, for an extra charge of $26.00 per address. UPS can deliver most in-stock items within 3-5 business days.
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